Terms of Service

1. Who is bound by these terms

These Terms of Service constitute a legal agreement between you (the user) and AQM Hub (operator of Draftrow). By accessing or using Draftrow, you agree to these terms. If you do not agree, do not use the service. We may update these terms. Continued use after changes constitutes acceptance.

2. Service description

Draftrow is a web application that extracts structured booking information from pasted conversation text, uploaded chat files, and screenshots using AI. It is not a messaging platform, does not connect to Facebook, WhatsApp, or any other messaging service, and does not send messages on your behalf.

3. Governing law and venue

These Terms are governed by the laws of the Province of Ontario, Canada and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of Toronto, Ontario, unless required otherwise by applicable consumer protection laws.

4. Your data

You own the data you create in Draftrow. We do not claim any rights to your bookings, customer information, or business data. You can export or delete your data at any time from Settings. See our Privacy page for details on how we handle data.

5. Age requirement

You must be at least 18 years old to use Draftrow. By creating an account, you represent that you meet this requirement. If we become aware that a user is under 18, we will terminate the account and delete associated data.

6. Prohibited use cases

Draftrow is designed for general service business operators. It is not suitable for use cases involving healthcare information (regulated under PHIPA in Ontario, HIPAA in the US, and similar laws), financial services where customer data is regulated by financial sector privacy laws, legal services where attorney-client privilege applies, government services where additional security frameworks apply, or any use case where customer data is subject to industry-specific privacy regulations beyond standard consumer privacy law. If you operate in a regulated industry and want to use Draftrow, contact us at hello@draftrow.com to discuss whether a custom data processing agreement and additional safeguards are appropriate.

7. AI processing

Draftrow uses third-party AI providers (Anthropic, OpenAI) to extract booking details from conversation text, images, and chat files. The raw input is processed in memory and is not stored by Draftrow. AI providers have their own data retention policies, which we disclose on our Privacy page.

8. AI accuracy and your review obligation

Draftrow uses AI to extract structured data from conversations. AI extraction is not 100% accurate. You are responsible for reviewing every extraction before saving. We are not liable for bookings saved without review or for AI errors in extraction.

9. Subscription and billing

Paid subscriptions are billed monthly via Stripe. Prices are in US dollars (USD). Applicable taxes may be added at checkout based on your billing location. You may cancel anytime via Settings → Billing. Cancellation takes effect at the end of the current billing period.

8. Refunds

We do not offer pro-rated refunds for partial months. If you cancel mid-cycle, you retain access until the end of the period you paid for. If you believe you were charged in error, contact hello@draftrow.com within 30 days.

9. Hibernation tier

The hibernation tier allows you to retain access to your data at $2/month during off-season. You can pause and resume your full subscription anytime. Hibernation does not include AI extractions. Reactivate to Pro to use extraction features.

10. Service availability

We aim for 99.5% uptime but do not guarantee uninterrupted service. Scheduled maintenance and unforeseen outages may occur. We are not liable for losses due to service unavailability.

11. Account deletion

You can delete your account from Settings. Deletion starts a 30-day grace period. After 30 days, all your data is permanently erased and cannot be recovered.

12. Your obligations

You agree to:

• Use Draftrow only for legitimate business purposes
• Not paste data you do not have a lawful basis to process
• Not attempt to extract information that violates anyone's privacy rights
• Not reverse-engineer, scrape, or attempt to misuse the service
• Maintain the confidentiality of your account credentials
• Comply with all applicable laws including PIPEDA and CASL

13. Prohibited use

You may not use Draftrow for:

• Harassment, stalking, or any form of abuse
• Processing data of minors without parental consent
• Building competing products by analyzing our service
• Spamming, fraud, or any illegal activity

14. Account suspension and termination

We may suspend or terminate your account for violating these terms. We will provide written notice when possible. Upon termination, you have 30 days to export your data before permanent deletion.

15. Limitation of liability

To the maximum extent permitted by law, Draftrow and its operators are not liable for:

• Indirect, consequential, incidental, or punitive damages
• Loss of business, lost profits, lost data, or lost opportunities
• Damages arising from inaccurate extractions, missed bookings, or scheduling errors that you confirmed without review
• Damages arising from your customers' actions or your relationship with your customers
• Damages arising from third-party services we use (Anthropic, Stripe, Resend, etc.) if those services fail or change their terms

Our total liability to you for any claim arising from your use of Draftrow is limited to the amount you paid us in the twelve months preceding the claim, or $100 USD, whichever is greater. This limit applies in aggregate, not per claim.

Some jurisdictions do not allow the exclusion or limitation of liability for certain damages. In those jurisdictions, the limits above apply to the maximum extent permitted by law.

16. Beta features and AI limitations

Draftrow may include beta features clearly labeled as such. Beta features may change, break, or be removed without notice. AI extraction is subject to the limitations of underlying AI models and may produce inaccurate results.

17. No affiliation with messaging platforms

Draftrow is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc., Facebook, Messenger, WhatsApp, Instagram, Telegram, Kijiji, or any messaging platform. We do not access your accounts on any of these services. You bring conversations to Draftrow by copying and pasting, uploading exported chat files, or uploading screenshots. We have no integration with any messaging platform.

18. Changes to the service

We may add, modify, or discontinue features. Material reductions to paid features will be communicated 30 days in advance via email.

19. Contact

For any questions about these terms: hello@draftrow.com

20. Data roles

When you use Draftrow to process customer information, we operate under a specific legal structure:

You are the data controller. The customer information you paste, upload, or save (customer names, phone numbers, addresses, conversation details) belongs to you and your relationship with your customers. You decide what to process and how.

Draftrow is the data processor. We process customer information on your behalf, only for the purposes you direct (extraction, conflict detection, booking storage, reply suggestions). We do not contact your customers directly. We do not use their information for any purpose other than fulfilling your requests.

Your customers are the data subjects. They have rights under applicable privacy laws (PIPEDA in Canada, GDPR in the EU, CCPA in California, and others). You are responsible for honoring those rights in your relationship with them.

This structure is the same as how you use QuickBooks for invoicing, Stripe for payments, or Mailchimp for email. We provide the tool; you remain the controller of your customer relationships.

21. Your obligations as data controller

By using Draftrow to process customer conversations and information, you represent and warrant:

1. You have a lawful basis to collect and process the customer information you upload. For most service business contexts under PIPEDA and similar laws, this is implied consent from the customer's voluntary inquiry combined with reasonable business use.
2. You will use Draftrow only for legitimate business purposes related to your service business (booking management, customer communication, business operations).
3. You will provide appropriate notice to your customers about your data practices. We provide an Operator Privacy Notice template at /resources/privacy-notice-template that you can adapt for your business.
4. You will respond to customer requests for access, correction, or deletion of their information by editing or deleting the relevant booking in Draftrow. Deletions trigger a 30-day soft delete followed by permanent hard delete.
5. You will not use Draftrow to process information you do not have a lawful basis to process. Specifically: you will not paste conversations from individuals who have not contacted you for a legitimate business inquiry.
6. You will not use Draftrow in jurisdictions or for purposes that would require additional regulatory compliance we have not addressed (such as HIPAA-regulated health information). If you are unsure whether your use case requires additional compliance, consult a privacy lawyer.

22. Acceptable use

Draftrow is intended for service business operators managing customer booking inquiries. You may use it for:

• Extracting booking details from customer conversations you received in the course of business
• Managing your inventory, pricing, and capacity
• Drafting replies to customer inquiries
• Tracking deposits, schedules, and customer information
• Exporting your own data for analysis or backup

You may not use Draftrow to:

• Process conversations or information that was not directed to you as a service business
• Aggregate or analyze information about individuals who are not your customers
• Scrape, collect, or process data from platforms you do not have authorized access to
• Sell, share, or transmit customer information to data brokers or aggregators
• Use the service in ways that would violate the privacy laws applicable to you or your customers
• Use the service to discriminate against customers in ways that violate applicable law
• Reverse engineer, decompile, or attempt to extract source code from Draftrow
• Use automated tools to scrape Draftrow's interface or API beyond documented endpoints

23. Disclaimer of warranties

Draftrow is provided "as is" and "as available." We make no warranties about:

• The accuracy of AI-extracted booking details (you must review every extraction before confirming with customers)
• The completeness or freshness of conflict detection (inventory updates may take a few seconds to propagate)
• The deliverability or formatting of suggested replies (you must review every reply before sending)
• Continuous, uninterrupted, or error-free operation (we target 99.5% uptime but cannot guarantee it)
• Compatibility with your specific workflow or business model

You are responsible for reviewing all output from Draftrow before relying on it for customer-facing communications or commitments.

24. Indemnification

You agree to indemnify and hold harmless Draftrow, its operators, and its service providers from any claims, damages, or expenses arising from:

• Your use of Draftrow in violation of these Terms
• Your violation of any applicable law or regulation
• Your processing of customer information without lawful basis
• Your customers' claims arising from your data practices

This indemnification does not apply to claims caused by Draftrow's own gross negligence or willful misconduct.